Privacy policy

1. Introduction
The privacy of our visitors is of importance to us. This Privacy Policy describes how UOLLB (the 'Site', 'we', 'us', or 'our') collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from our website (the 'Site') or otherwise communicate with us regarding the Site (collectively, the 'Services', 'Products' or 'Services/Products'). For purposes of this Privacy Policy, 'you' and "your' means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy. This privacy policy document outlines the types of personal information received and collected by us and how it is used. Please read this Privacy Policy carefully.

2. Purpose and Scope
UOLLB® is committed to respecting the privacy rights of users of the Site, our service, and any software applications made available by us, such as any mobile-device application we make available. We are committed to protecting personal information we may collect from the user of the Site.

3. Scope
This Privacy Policy applies to data collection by us and shall apply to your use of the publicly accessible portions of the Site, including the blog sections of any webpage, and other related sites, applications, software, communications, capabilities, and services. We have established and implemented this Privacy Policy to inform you of the type of information collected by us and how we use and protect such information.

4. Your Responsibility
You should read this Privacy Policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, you must not use our Site. By accessing or using the Site or using any of our products or services, you agree to this Privacy Policy.

5. Changes to Privacy Policy
This policy may change from time to time and we will not notify you when we have made any updates to this Privacy Policy. It is your responsibility to review this Privacy Policy periodically. Your continued use of the Site or use of any of our products or services after we make changes is deemed to be your acceptance of those changes. If at any time you find this Privacy Policy unacceptable, you should stop accessing the Site or using any of our products or services immediately. Each time you access the Site or use any of our products or services, the latest version of this Privacy Policy will apply. We recommend that you check this Privacy Policy and review any changes since the last time you access the Site or use our product or service.

6. Your Authorisation
Irrespective of which country you live in, you authorise us to transfer, store, and use your information in the United Kingdom and any other country where we operate. In some of these countries, the privacy and data-protection laws and rules regarding when government authorities may access data may vary from those of your country. If you do not agree to the transfer, storage, and use of your information in the United Kingdom, and any other country where we operate, you should not use the Site.

7. Application of Privacy Policy
This Privacy Policy applies to all of our products and services, but excludes products or services that have separate privacy policies that do not incorporate this Privacy Policy. Our Privacy Policy does not apply to products or services offered by other companies or individuals, including products or sites that may be displayed to you, or other sites linked from our Site. Our Privacy Policy does not cover the information practices of other companies and organisations who advertise on our Site and who may use cookies, pixel tags, and other technologies for targeted advertising.

8. Traffic Data
Like most website and mobile-application operators, we collect information that web browsers automatically make available, including IP addresses, internet domain names, types of devices and web browsers accessing the Site. Such traffic data is not meant to personally identify you, although it may be possible to identify you using the traffic data in combination with other data.

9. Cookie Policy
Cookies are text files that are placed on your computer by websites that you visit or certain emails that you open. We may use first-party or third-party cookies to store a string of information on your computer or mobile device, which your web browser provides to the Site automatically. The purpose of cookies is to identify the user as a unique user of the Site or to store the user's preferences for that Site.

10. First-party Cookies
We may use first-party cookies to gather visitor and access information relevant to customising the Site to your interests and to store your user ID so you do not have to re-enter it each time you use the Site. If you do not wish to have first-party cookies placed on your computer or mobile device, you should set your web browser to refuse cookies before accessing the Site. However, certain features of the Site may not function properly without the aid of cookies. If you refuse cookies, you assume all responsibility for any resulting loss of functionality.

11. Third-party Cookies
We may advertise on other third-party websites to you. We and our third-party marketing partners may use first-party cookies, third-party cookies, and web beacons, including across multiple devices, to inform, optimise, and serve advertisements to you based on your use of the Site. This practice is commonly known as retargeting or remarketing. You may customise your cookies preferences or opt out of using cookies on your web browser.

12. Marketing
We may let third party advertising companies track whenever you have visited the Site and our social media platforms. We also use information, such as your email address, to create custom advertising lists. Both of these sources of information may be used to display advertisements to you on other websites affiliated with them. We may use conversion tracking to track whenever you have done certain commercially valuable actions on our Site, especially when you have made a purchase. This conversion information is later used to figure out what advertising campaigns were effective in triggering this sale. Conversion tracking is done in association with a third party advertising provider who also have access to the data.

13. Collecting Personal Information
To provide the Services, we collect personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us. In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve or improve the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

14. Personal Information
To use certain features of the Site, you may be asked to provide us with certain information identifiable to you. You may provide your personal information which includes, but is not limited to, your contact information, such as your name, phone number, mailing address, email address, payment confirmation, username, password, security questions, and financial data, such as your credit/debit card number, expiration date, and billing address. You are under no obligation to provide your personal information, but your refusal to do so may prevent you from using certain features of the Site.

15. Information You Make Public
The Site may contain features such as commenting that allow you to upload, post, transmit, display, perform, or distribute content, or other information, including your personal information. Any information you choose to disclose through such features becomes public information over which we are unable to exercise control. You should exercise caution when deciding to disclose your personal information through these features, and you agree to assume all responsibility for doing so. Information you make public, including your profile picture, profile information, and posting-activity information, may be accessed and viewed by other users of the Site. You acknowledge and agree that you are responsible for the content of any information you make public, including by posting publicly or uploading pictures, and any harm you cause to others through making that information public or by using any feature of the Site.

16. Business Transition
In the event we go through a business transition, including but not limited to merger, acquisition, partnership, business reorganisation, debt finance, or sale of company assets, insolvency, bankruptcy, or receivership, we may use the information collected as part of any such business transition. We reserve the right to transfer any of the information provided by you to another entity. Other than to the extent ordered by the court, the use and disclosure of all transferred personal information will be subject to this Privacy Policy or to the privacy policy of the entity receiving your information.

17. Promotional Activities
By providing an email address on the Site, you agree that we may contact you in the event of a change in this Privacy Policy, to provide you with any service-related notices, or to provide you with information about our events, invitations, or related information. Any information you submit will be treated in accordance with this Privacy Policy.

18. Storage of Information
We save all enquires made either via our main contact form or social media platforms. We do this for business analysis, monitoring responsiveness, and policing transactions that are against our terms of services. We may, directly or indirectly through third-party entities, process, store, and transfer all of the information you provide, including your personal information. The information and personal information we collect from you may be transferred to, and stored in a country with laws which are different, and potentially not as protective, as the laws of your country. By submitting your information and personal information and using the Site, you agree to this transfer, storing, or processing. We will take all steps reasonably necessary to ensure that your personal information is treated securely but we cannot be held responsible for the data breach by the third-party entities receiving your information.

19. Information from Third Parties
We may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as (a) companies who support our Site and Services, (b) our payment processors, who collect payment information, including bank account, credit or debit card information, billing address, to process your payment in order to fulfil your orders and provide you with products or services you have requested, in order to perform our contract with you, (c) when you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, (d) any information we obtain from third parties will be treated in accordance with this Privacy Policy.

20. Using Personal Information
We use your personal information to provide you with the Products/Services in order to perform our contract with you, including to process your payments, fulfil your orders, to send notifications to you related to your account, purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, facilitate any returns and exchanges and other features and functionalities related to your account. We may also enhance your shopping experience by enabling us to match your account with our other services that you may choose to use. In this case, we will process your information as set forth in its Privacy Policy and Consumer Privacy Policy. 

We may use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you advertisements for products or services. This may include using your personal information to better tailor the Services and advertising on our Site and other websites. If you are an EEA resident, the legal basis for these data processing activities is our legitimate interest in selling our products, according to Article 6(1)(f) GDPR.

We use your personal information to detect, investigate or take action regarding possible fraudulent, illegal or malicious activity. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password, or other access details with anyone else. If you believe your account has been compromised, please contact us immediately. If you are an EEA resident, the legal basis for these data processing activities is our legitimate interest in keeping our website secure for you and other customers, according to Article 6(1)(f) GDPR.

We use your personal information to provide you with customer support and improve our Services. This is in our legitimate interests in order to be responsive to you, to provide effective services to you, and to maintain our business relationship with you according to Article 6(1)(f) GDPR.

21. Personal Information Disclosure
In certain circumstances, we may disclose your personal information to third parties for contract fulfilment purposes, legitimate purposes and other reasons subject to this Privacy Policy, for example (a) to vendors or other third parties who perform services on our behalf, such as IT management, payment processing, data analytics, customer support, cloud storage, fulfilment and shipping; (b) to business and marketing partners who will use your information in accordance with their own privacy notices to provide services and advertise to you; (c) when you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations, with your consent; (d) to our affiliates or otherwise within our corporate group, in our legitimate interests to run a successful business, and (e) in connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

We disclose the following categories of personal information and sensitive personal information about users for the purposes set out above: (a) identifiers such as basic contact details and certain order and account information; (b) commercial information such as order information, shopping information and customer support information; (d) internet or other similar network activity, such as Usage Data Geolocation data such as locations determined by an IP address or other technical measures; (e) vendors and third parties who perform services on our behalf, such as Internet service providers, payment processors, fulfilment partners, customer support partners and data analytics providers; (f) business and marketing partners; (e) affiliates.

We do not use or disclose sensitive personal information without your consent or for the purposes of inferring characteristics about you. With your consent we share personal information for the purpose of engaging in advertising and marketing activities, as follows.

22. Third Party Websites and Links
Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.

23. Children's Data
The Services are not intended to be used by children, and we do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted. As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we 'share' or 'sell' (as those terms are defined in applicable law) personal information of individuals under 16 years of age.

24. Security and Retention of Your Information
Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee 'perfect security'. In addition, any information you send to us may not be secure while in transit. We recommend that you do not use insecure channels to communicate sensitive or confidential information to us. How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide the Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.

25. Your Rights
Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law. You may exercise any of the following rights where indicated on our Site or by contacting us.

You may have a right to request access to personal information that we hold about you, including details relating to the ways in which we use and share your information. You may have a right to request that we delete personal information we maintain about you. You may have a right to request that we correct inaccurate personal information we maintain about you. You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions. You may have a right to direct us not to 'sell' or 'share' your personal information or to opt out of the processing of your personal information for purposes considered to be 'targeted advertising', as defined in applicable privacy laws. Please note that if you visit our Site with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will automatically treat this as a request to opt-out of the 'sale' or 'sharing' of information for the device and browser that you use to visit the Site. You may have the right to ask us to stop or restrict our processing of personal information. Where we rely on consent to process your personal information, you may have the right to withdraw this consent. You may have a right to appeal our decision if we decline to process your request. You can do so by replying directly to our denial. We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made.

We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before providing a substantive response to the request. In accordance with applicable laws, you may designate an authorised agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorised them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.

26. Complaints
If you have complaints about how we process your personal information, please contact us using our contact form. If you are not satisfied with our response to your complaint, depending on where you live you may have the right to appeal our decision by contacting us, or lodge your complaint with your local data protection authority.

27. International Users
Please note that we may transfer, store and process your personal information outside the country you live in. Your personal information is also processed by staff and third party service providers and partners in these countries. If we transfer your personal information out of Europe, we will rely on recognised transfer mechanisms like the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection.