Refund policy
Thank you for studying with UOLLB. We provide digital educational materials, law notes, study materials, revision resources, courses, downloads and related digital products and services (together, the “Products” or “Services”).
Because our Products are predominantly digital and may be made available for immediate access or download following purchase, the rules concerning cancellation, withdrawal and refunds differ from those applicable to physical goods.
This Return, Cancellation and Refund Policy explains when you may cancel an order, when a refund may be available and the circumstances in which UOLLB may refuse or limit a refund.
Nothing in this Policy is intended to exclude, restrict or limit any consumer right, remedy, warranty, guarantee or liability that cannot lawfully be excluded, restricted or limited under applicable law. Where mandatory consumer protection legislation gives you rights that are inconsistent with this Policy, those statutory rights will prevail to the extent of the inconsistency.
1. Digital Nature of Our Products
UOLLB primarily supplies digital Products, including electronic law notes, revision materials, downloadable documents, electronic study resources, online materials and other digital educational content.
Digital Products may be supplied by download, electronic delivery, online access, account access or another digital method.
Because digital Products can generally be accessed, downloaded, copied or retained immediately after purchase, we operate a limited-refund policy for Products that have been supplied and accessed, subject always to your statutory rights.
Before purchasing, you should carefully review the Product description, contents, previews, sample materials, applicable specifications, system requirements and any other information made available on the relevant sales page.
You are responsible for ensuring that your device, operating system, software, internet connection, browser and other equipment are reasonably capable of accessing the Product.
2. Consumer Rights Are Not Excluded
Nothing in this Policy affects statutory consumer rights that cannot lawfully be excluded or restricted.
In particular, if you are a consumer in the United Kingdom or European Union, you may have statutory rights concerning digital content that is defective, not as described, not of satisfactory quality, unfit for a particular purpose for which it was supplied, or otherwise does not comply with applicable consumer protection legislation.
A “no refund” provision does not remove those statutory rights.
Where applicable law gives you a statutory right to a repair, replacement, price reduction, refund, cancellation or other remedy, that right remains available notwithstanding this Policy.
3. Cancellation of Orders for Digital Products
If you purchase a digital Product and request or consent to its immediate supply, we may begin providing the Product immediately after payment.
For UK and EU consumers, where the law permits the withdrawal right for digital content to be lost following immediate supply, we will seek the express consent and acknowledgement required by applicable law before beginning that supply.
If the applicable legal requirements have been satisfied and the statutory withdrawal right has consequently been lost, you will not subsequently be entitled to cancel the contract merely because you have changed your mind.
This does not affect any other statutory right or remedy that cannot lawfully be excluded.
4. UK Consumers — 14-Day Right to Cancel
If you are a consumer in the United Kingdom purchasing a distance contract, you will generally have a statutory right to cancel within 14 days, unless an applicable statutory exception applies.
For digital content that is not supplied on a tangible medium, the statutory cancellation right may cease once supply begins where (a) you have given your prior express consent to the supply beginning before the end of the cancellation period; (b) you have acknowledged that you will lose your statutory right to cancel once supply begins; and (c) the other applicable information and confirmation requirements have been satisfied.
UK regulations expressly provide that a consumer loses the cancellation right for such digital content when supply begins after the required consent and acknowledgement have been given.
Accordingly, where applicable, our checkout process may require you to actively confirm that you wish to receive the digital Product immediately and acknowledge the resulting loss of the statutory cancellation right.
Simply downloading or accessing a Product without the required prior consent and acknowledgement does not, by itself, permit us to disregard statutory cancellation rights where the law requires those rights to remain available.
5. EU Consumers — 14-Day Right of Withdrawal
If you are a consumer located in the European Union, you will generally have a statutory 14-day withdrawal period for distance contracts, subject to applicable exceptions.
For digital content not supplied on a tangible medium, Article 16(m) of the EU Consumer Rights Directive provides an exception where performance has begun with the consumer's prior express consent and the consumer has acknowledged that they thereby lose their right of withdrawal.
Where applicable, UOLLB will obtain the required consent and acknowledgement before beginning immediate digital delivery.
Where the statutory conditions for loss of the withdrawal right have not been satisfied, we will not rely on this exception to deny a withdrawal right that remains available under applicable law.
Different EU Member States may have additional implementing requirements. Nothing in this Policy is intended to remove any mandatory right available to a consumer under the law applicable to the transaction.
6. Consent to Immediate Digital Delivery
Where required by applicable law, before immediate digital delivery you may be asked to actively confirm substantially as follows:
“I expressly request UOLLB to begin supplying the digital Product immediately. I acknowledge that once supply begins, I will lose my statutory right to cancel or withdraw from the contract to the extent permitted by applicable law.”
The wording used at checkout may vary depending on the Product, jurisdiction and applicable legal requirements.
We may retain a record of your consent, acknowledgement, purchase and delivery of the Product in order to demonstrate compliance with applicable legal requirements.
Your consent to immediate digital delivery does not waive statutory rights that cannot legally be waived.
7. When Refunds May Be Available
Subject to your statutory rights, UOLLB may provide a refund where (a) the Product was not supplied after payment; (b) we supplied the wrong Product; (c) the Product is materially defective or inaccessible due to a problem for which UOLLB is responsible; (d) the Product materially fails to conform to its description or contractual requirements; (e) a refund is required by applicable consumer protection legislation; (f) we are unable to provide the Product or Service purchased; (g) a duplicate payment was made due to a technical or processing error; or (h) UOLLB determines, in its reasonable discretion, that a refund is appropriate in the circumstances.
Where a statutory refund is required, the applicable statutory rules will determine the availability, amount and method of the refund.
8. Products That Are Defective or Do Not Match Their Description
If you believe that a Product is defective, incomplete, materially different from its description or otherwise does not comply with applicable legal requirements, please contact us promptly at the support address provided on our website or purchase confirmation.
Please provide your order number and a description of the problem.
Where reasonably necessary, we may ask you to provide screenshots, error messages, details of the device or software being used, or other information reasonably necessary to investigate the issue.
Where a Product does not conform to applicable statutory requirements, we will provide the remedy required by applicable law.
For UK consumers, digital content supplied under a consumer contract is subject to statutory requirements including that it conform to its description.
9. Technical Problems and Access Issues
Before purchasing, you should check that your device and software are compatible with the Product.
Subject to your statutory rights, we are not responsible for an inability to access a Product caused solely by your own equipment, unsupported software, internet connection, browser configuration, security settings, storage limitations or other circumstances outside our reasonable control.
However, if you are unable to access a Product because of a technical problem attributable to UOLLB or our delivery systems, please contact us and we will reasonably investigate the issue.
Where appropriate, we may provide a replacement download, restore access, provide an alternative method of delivery or provide another remedy permitted by applicable law.
A technical difficulty will not automatically entitle you to a refund where the Product can reasonably be made accessible or the issue is caused by circumstances for which UOLLB is not responsible, subject always to mandatory consumer rights.
10. Change-of-Mind Refunds
Subject to any statutory cancellation or withdrawal right that remains applicable, UOLLB does not ordinarily provide refunds solely because a customer has changed their mind after digital delivery has begun.
This may include circumstances where you (a) have downloaded the Product; (b) opened or accessed the Product; (c) saved or copied the Product; (d) used part or all of the Product; (e) decided that the Product was not suitable for your preferred study method; (f) purchased the wrong Product despite the Product being correctly supplied; (g) no longer require the Product; (h) purchased the Product by mistake; (i) did not review the Product description before purchasing; (j) or did not use the Product after purchasing it.
This section does not apply where applicable law gives you a statutory cancellation, withdrawal or other refund right.
11. Duplicate Purchases
If you accidentally purchase the same Product more than once, please contact us promptly.
Where we can reasonably verify that the same customer purchased the same Product more than once and the duplicate purchase has not resulted in a separate entitlement or materially different Product being supplied, we may, at our discretion and subject to applicable law, refund the duplicate transaction.
Nothing in this section limits any statutory right.
12. Promotional and Discounted Products
Discounted, promotional or sale Products are subject to the same statutory consumer protections as full-price Products.
A promotional price does not remove statutory rights.
Subject to applicable law, a discount or promotional offer does not create a separate right to cancel or obtain a refund merely because the customer later decides that the Product could have been purchased at a different price.
13. Bundles and Multiple Products
Where Products are purchased as a bundle, refund rights may depend on the nature of the bundle and the extent to which individual Products have been supplied or accessed.
Where applicable law requires a refund for part of a transaction, the refund will be calculated in accordance with the applicable legal requirements.
Where no statutory refund right applies, UOLLB may determine whether a partial refund is commercially appropriate.
14. Services and Subscriptions
Where UOLLB provides Services rather than a one-time digital Product, different cancellation and refund rules may apply.
If a Service is supplied continuously or for a specified period, the applicable order page, subscription terms or other contractual terms may contain additional cancellation provisions.
Where applicable law gives you a statutory cancellation or withdrawal right, those rights will apply.
Where you have expressly requested that a Service begin during a statutory withdrawal period, applicable law may permit us to charge for the proportion of the Service supplied before cancellation in circumstances where the withdrawal right remains available.
Where the law permits a statutory right to withdraw from a digital service to be lost following full performance, the relevant statutory conditions will apply.
15. U.S. Customers
UOLLB sells Products to customers in the United States and may be subject to federal and state consumer protection laws depending on the customer, Product, transaction and jurisdiction.
Unless otherwise required by applicable law, UOLLB does not offer a general statutory 14-day cooling-off period to U.S. customers merely because a digital Product was purchased online.
However, a U.S. customer's rights may arise under applicable federal or state law, including laws concerning deceptive or unfair business practices, digital goods, automatic renewals, subscriptions, payment processing, advertising, warranties and other consumer protections.
Nothing in this Policy is intended to waive or limit a right that cannot lawfully be waived.
Where a U.S. law requires a refund, cancellation, disclosure or other consumer remedy, UOLLB will comply with that requirement.
Our refund policy and any material restrictions on refunds will be made available before purchase where required by applicable law.
16. No Refunds Where No Refund Is Legally Required
Subject to mandatory legal rights, UOLLB does not guarantee refunds outside the circumstances expressly described in this Policy.
Where no statutory refund or cancellation right applies, any refund granted outside this Policy will be entirely discretionary.
A discretionary refund, credit, replacement or other accommodation in one case does not create an obligation to provide the same accommodation in another case.
UOLLB may consider the circumstances of each request individually.
17. Fraud, Abuse and Unauthorised Use
We reserve the right to refuse discretionary refunds or other voluntary concessions where we reasonably believe that a customer has engaged in fraud, abuse, payment manipulation, repeated chargebacks, unauthorised redistribution, copyright infringement, account sharing, misuse of Products, false refund claims or other conduct contrary to our Terms of Service.
This provision does not permit us to refuse a refund or remedy that applicable law requires us to provide.
18. Chargebacks and Payment Disputes
If you believe that a payment was made in error or that you have a legitimate unresolved dispute concerning a purchase, we encourage you to contact us first so that we can investigate the matter.
Nothing in this section restricts any statutory right you may have to dispute a payment with your card issuer, payment provider or other financial institution.
However, where a chargeback or payment dispute is initiated after UOLLB has provided the purchased Product, we may provide the payment provider with relevant transaction records, delivery records, access records, communications and other information reasonably necessary to respond to the dispute, subject to applicable law.
We may suspend access to Products or accounts where reasonably necessary to investigate suspected payment fraud or unauthorised transactions, subject to applicable law.
19. How to Request a Refund
To request a refund or report a problem with a Product, contact UOLLB using the customer support contact details provided on our website or in your purchase confirmation.
Please include (a) your name; (b) the email address used for the purchase; (c) your order or transaction number; (d) the Product purchased; (e) the date of purchase; and (f) a clear explanation of the reason for your request.
Providing sufficient information may allow us to process your request more quickly.
We may request reasonable additional information where necessary to verify the transaction or investigate the issue.
20. Refund Processing
Where UOLLB agrees that a refund is due, or where applicable law requires a refund, we will generally process the refund using the original payment method where reasonably practicable.
We may use an alternative method where the original payment method is unavailable or where applicable law permits or requires another method.
The time taken for refunded funds to appear in your account may depend on your bank, card issuer or payment provider.
We are not responsible for delays caused solely by a third-party payment provider or financial institution.
21. Refund Amounts
Where a full refund is legally required, UOLLB will provide the refund required by applicable law.
Where a partial refund is required or appropriate, the amount will be determined in accordance with the applicable law and the circumstances of the transaction.
We will not impose an unlawful deduction from a refund.
Where a refund is discretionary rather than legally required, UOLLB may determine the amount of any refund, credit or other accommodation offered.
22. Non-Refundable Charges
Where permitted by applicable law, certain charges associated with a Product or Service may not be refundable where those charges relate to services already supplied or costs that applicable law permits us to retain.
Any such limitation will be subject to applicable consumer protection law.
23. Evidence of Purchase and Delivery
We may retain records relating to your purchase and delivery of Products, including order information, payment records, delivery records, download or access records, consent records and relevant communications.
These records may be used to administer your account, process refunds, investigate disputes, establish compliance with applicable law and protect UOLLB against fraudulent or inaccurate claims.
24. Intellectual Property and Refunds
Refunding a purchase does not automatically grant any continuing right to use, reproduce, distribute, publish, sell, upload, share or otherwise exploit UOLLB's intellectual property.
Where a refund is provided, UOLLB may require you to cease using the relevant Product and delete copies of the Product to the extent permitted by applicable law and the relevant contractual terms.
Nothing in this provision affects rights that cannot lawfully be restricted.
25. Abuse of Refund Rights
We may take reasonable measures to prevent systematic or fraudulent abuse of refund mechanisms.
This may include restricting discretionary refunds, suspending accounts, investigating unusual purchasing patterns, limiting promotional offers or taking other lawful measures.
Any such measures will remain subject to mandatory consumer protection and other applicable laws.
26. Business Customers
If you purchase Products or Services wholly or primarily for business, commercial or professional purposes, different statutory rights may apply.
Business customers may be subject to the contractual terms applicable to commercial purchases, including any applicable limitations of liability, payment terms, intellectual property provisions and dispute-resolution provisions.
Nothing in this section affects any mandatory statutory protection that applies to the relevant transaction.
27. Errors in Pricing or Product Information
We take reasonable care when describing and pricing Products.
If we discover a genuine pricing, description or technical error before or after an order is placed, we may take reasonable corrective action, subject to applicable law.
Where applicable law requires us to honour a transaction or provide a refund, we will do so.
We will not use this provision to deprive a consumer of a mandatory statutory right.
28. Exceptional Refunds
UOLLB may, at its discretion, provide a refund, credit, replacement Product or other goodwill remedy in circumstances where no refund is legally required.
Any such decision is made on a case-by-case basis.
Providing an exceptional refund does not establish a precedent, alter this Policy or create a contractual entitlement to future discretionary refunds, subject always to applicable law.
29. Statutory Rights Take Priority
This Policy is intended to operate alongside applicable consumer protection laws, not instead of them.
If any provision of this Policy conflicts with a mandatory provision of law applicable to your purchase, the mandatory legal provision will prevail to the extent of the conflict.
In particular, nothing in this Policy excludes or limits any right or remedy that cannot lawfully be excluded or limited under the laws applicable to your transaction.
30. Changes to This Policy
We may update this Return, Cancellation and Refund Policy from time to time to reflect changes in our Products, Services, business practices, payment systems or applicable law.
The latest version will be published on our website.
The version applicable to your purchase will generally be the version presented to you before you completed the relevant transaction, except where a subsequent change is required by law or is otherwise permitted by the applicable contractual terms.
31. Contact Us
If you have a question concerning a purchase, cancellation or refund, please contact UOLLB through the customer support details provided on our website or in your purchase confirmation.
When contacting us, please provide your order number and the email address used for the purchase where possible.
We aim to review refund requests fairly and in accordance with applicable law.
Important: Nothing in this Policy is intended to exclude, restrict or limit any mandatory statutory consumer right or remedy applicable to your purchase.
Where applicable law provides you with a right to cancel, withdraw, obtain a refund, obtain a repair or replacement, obtain a price reduction, or exercise another statutory remedy, that right remains unaffected.